Privacy Policy

This Privacy Statement applies to our website at www.vendpark.io and any other website on which it is posted (collectively, the “Sites”) and our automated parking and payment service, including any parking technology, customer-facing applications, mobile application associated business intelligence and dashboard SaaS products, and any other Vend product that we may offer users (collectively the “Services”).

This Privacy Statement (“Privacy Statement,” “Privacy Policy,” or “Policy”) describes information that Vend Park Corporation and its subsidiaries and affiliates (collectively, “Vend,” “Vend Park,” “we,” “us,” or “our”), collect, use, share, and store, including personal information (i.e., information that personally identifies you, such as your name, email address, vehicle information, phone number, or billing information or that is protected as personal information or data under applicable law).
This Privacy Statement applies to our website at www.vendpark.io, any other website owned by Vend on which it is posted (collectively, the “Sites”), and our automated parking and payment service, and any other Vend product that we may offer users (collectively, the “Services”). By using the Sites and Services, you agree to allow us to collect and process your personal information, as defined below, in the ways described in this Privacy Statement.
‍Changes to this Policy
‍This Policy is current as of the Effective Date set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post any changes to this Policy on the Sites.
Description of Services
The Vend Services allow users to reserve, access and pay for parking at certain locations (“Parking Locations”) owned by third parties (“Parking Locations Owners”). To provide the Services, it will be necessary for us to share certain information, including your personal information with Parking Locations Owners. Their use of your personal information is subject to such privacy policies as they may have in place. Vend is not responsible for the privacy and security practices of Parking Locations Owners.
What personal information does Vend collect?
The Sites and Services collect the following information directly from you or from third parties, such as the Parking Location Owners:
Identifiers and Registration Data: Setup, account and on-boarding information you provide, or as provided by a third party, including but not limited to your name, email, password, home address, phone number, Wi-Fi and other information. Vend Park may obtain your personal information as defined in the Driver’s Privacy Protection Act, 18 U.S.C. § 2721, to identify an owner of a vehicle parked at a Parking Location.
Vehicle Information: Your vehicle color, make and model, vehicle identification number and license plate number. We also take a photo of your vehicle and license plate when you enter a Parking Location to verify that you have purchased and are entitled to enter that Parking Location.
Geolocation and Parking Information: If your device settings permit, we collect your country, city, and region information when using our Services. We also collect information about the parking location and the date and time of entry and exit from the parking location at which you parked your vehicle.
Transaction Information: We collect transaction information related to the use of our Services or your purchases. Examples of information collected include the type of Services requested or provided, the parking location, amount charged, and payment method.
Payment Information: You are required to provide a valid electronic payment method and related information to be used for payment for parking using the Services. If you make a purchase, we work with third-party payment processors to collect and process your payment information.
Communications Information: We collect and maintain information that you provide during communications and interactions with our Sites and Services, including information that you provide by filling in forms or by interacting with our artificial intelligence agent (“AI Agent”) feature on our Sites. Please note that when you communicate with us through our AI Agent feature, you may be interacting with an automated chatbot powered by artificial intelligence technology rather than a human representative.
Internet or other Electronic Network Activity Information: We may automatically collect the following information, or similar information, about your use of our Sites or Services through cookies and other technologies: your domain name; your internet connection; your browser type and operating system; web pages you view; links you click; your IP address; the date, time, and length of time you visit our Sites or use our Services; your type of device; your device ID; and the referring URL, or the webpage that led you to our Sites. We may combine this information with other information that we have collected about you, including, where applicable, your user name, name, and other personal information. Please see the section “Our Use of Cookies and Other Tracking Mechanisms” below for more information.
(collectively, “personal information”).
How does my Vend account interact with third parties?
We may offer users the ability to access the Services through a website or service offered by that party. This may include websites or services offered by Parking Location Owners. In such case, we may collect your credentials for such third-party website or service to verify your identity to access the Services.
If I connect third-party products and services to Vend, will information be shared? When you choose to connect third-party products and services to Vend, you are shown details about any proposed exchange(s) of data between Vend and the third party that is providing the product or service. In some cases, Vend or the third party will instead (or also) ask for permission to control the products that you have connected. Your explicit consent is required for requests for control, and you will be able to revoke it at any time.
Is information automatically shared with or received from third parties? Vend may use third parties to provide some Services on its behalf. For example, Vend may use third parties to host its websites, send you notifications, conduct surveys, or process transactions, among other services. Vend may share information with third parties in order to deliver these services efficiently without any further notification to you.
Our Use of Cookies and Other Tracking Mechanisms
We and our service providers use cookies and other tracking mechanisms to track information about your use of our Sites and Services. We may combine this information with other personal information we collect from you (and our third-party service providers may do so on our behalf).
Currently, our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking as discussed in this section (e.g., by disabling cookies), but such disabling will impair use of the Sites and Services.
Cookies. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Sites and Services, while others are used to enable a faster log-in process or to allow us to track your activities at our Sites and Services. There are two types of cookies: session and persistent cookies.
Session Cookies. Session cookies exist only during an online session. They disappear from your computer when you close your browser or turn off your computer. We use session cookies to allow our systems to uniquely identify you during a session or while you are logged into the Sites. This allows us to process your online transactions and requests and verify your identity, after you have logged in, as you move through our Sites.
Persistent Cookies. Persistent cookies remain on your computer after you have closed your browser or turned off your computer. We use persistent cookies to track aggregate and statistical information about user activity.
Disabling Cookies. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Sites who disable cookies will not be able to browse certain areas of the Sites or use the Services.
Third-Party Analytics. We use automated devices and applications, such as Google Analytics and HubSpot, to evaluate usage of our Sites and our Services. We also may use other analytic means to evaluate our Services. We use these tools to help us improve our Services, performance and user experiences. These entities may use cookies and other tracking technologies to perform their services. We do not share your personal information with such third parties.
Use of Artificial Intelligence and Automated Tools
We use artificial intelligence (AI) and other automated tools in connection with our Sites and Services. These tools may include AI-powered systems that analyze photographs of license plates and other data captured by license plate reading cameras at Parking Locations to verify vehicle identification, facilitate entry and exit from Parking Locations, and support billing and enforcement operations. We may also use AI tools for customer service purposes, including AI Agents that can respond to inquiries and assist you with your use of the Services. By using the Services, you acknowledge and consent to the use of such AI and automated tools in connection with the processing of your personal information.
Automated License Plate Recognition (ALPR). We use automated license plate recognition ("ALPR") systems — cameras combined with software that reads and converts license plate images into data — at Parking Locations. We use ALPR information to verify a vehicle's right to enter, park at, and exit a Parking Location, to associate a parking session with the correct account and process payment, to enforce parking terms, and to prevent fraud. Access is limited to authorized personnel and to service providers, Parking Location Owners, and billing or enforcement partners acting on our behalf. We retain ALPR information only as long as reasonably necessary for these purposes and as required by law, and we maintain reasonable safeguards to protect it. If you believe ALPR information about your vehicle is inaccurate, contact us at privacy@vendpark.io or https://vendpark.io/driver-support.
How does Vend use the personal information it collects?
We use your personal information for any of the lawful bases listed below, as allowed by applicable law. We also may use personal information in aggregated, anonymized, and/or in non-personally identifiable form.
Provide Our Sites and Services
We use your personal information to communicate with you about your use of our Sites and Services, fulfill your orders and process transactions for parking, respond to your inquiries, and provide customer service.
Provide Personalized Services
We use your personal information to tailor the content and information that we may send or display to you, to offer location customization, and personalized help and instructions, and to otherwise personalize your experiences while using the Sites and Services.
Improve and Develop Our Services
We use your personal information to (a) ensure our Sites and Services are working as intended; (b) operate our business; (c) better understand how users access and use our Sites and Services, both on an aggregated and individualized basis, (d) develop, maintain, protect and improve our Services, and (e) perform research and analytics, including to analyze and report on usage and performance of our Sites and Services.
Marketing and Promotions
We use your personal information for marketing and promotional purposes. For example, we may use your information, such as your email address, to send you news and newsletters, special offers, and promotions, or to otherwise contact you about products or information we think may interest you.
Compliance
We may use your information to detect, investigate, and prevent activities on our Sites that may violate our Terms of Service, could be fraudulent, violate copyright, or other rules or that may be otherwise illegal, to comply with legal requirements, to defend or exercise legal claims, to respond to law enforcement or governmental investigations or requests, and to protect our rights and the rights and safety of our users and others.
In what circumstances does Vend disclose or share my personal information?
We do not share personal information for any commercial or marketing purpose unrelated to the activation, enhancement, research, services and delivery of the Services without obtaining your consent first, except as otherwise stated in this Privacy Statement. We do not sell or share any information relating to a user’s mobile device with third parties for promotional or marketing purposes.
The following are the limited situations where we may share personal information:
With your explicit consent: We may share personal information when we have your consent. One example of this would be if you request to transfer a parking reservation to another user.
Parking Location Owners: We share your personal information with Parking Location Owners in connection with our parking services to you so they can monitor use of their Parking Location.
Third-Party Vendors and Billing Operators: We share information, including photographs of your vehicle and license plate, with third-party vendors and billing operators to facilitate parking operations, enforcement, and billing. This includes information that may also be shared with government agencies, such as the Department of Motor Vehicles (DMV), to verify vehicle registration information or to facilitate collection of unpaid parking fees.
For certain transactions: In connection with certain transactions, we may disclose some or all of your personal information to commercial partners, insurers, financial institutions, government entities and shipping companies or postal services involved in fulfillment of the transaction without further notice to you. Disclosures may occur on an ongoing basis pursuant to Vend's agreements with such commercial partners, insurers, financial institutions, government entities and shipping companies or postal services.
Services Providers: We may use vendors, service providers, and technicians to help with some of our processing and storage, including helping to answer your questions. They may also assist with monitoring our servers for technical problems.
As part of business transitions: Circumstances may arise where, for strategic or other business reasons, Vend decides to sell, buy, merge or otherwise reorganize its businesses or commercial partnership. Such transactions may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of personal information from sellers. We may disclose information we maintain about you to the extent reasonably necessary to proceed with the negotiation or completion of a merger, acquisition or sale of all or a portion of Vend’s assets. Upon the completion of such a transaction, your personal information may be among the items sold or transferred. We will request a purchaser to treat our data under the privacy statement in place at the time of its collection.
For legal reasons: We may disclose personal information, including license plate information, in response to valid legal process such as a subpoena, court order, or warrant, or where we believe in good faith that disclosure is required by law, necessary to address an imminent threat to safety, or otherwise permitted by law. Except where prohibited, we review such requests for validity and scope and limit disclosure accordingly.
We may share non-personal information (for example, aggregated or anonymized customer data) publicly and with our partners. For example, we may publish trends about mobility or consumer preferences. This information may also be shared with other users to help them better understand those trends and preferences as compared to others in the Vend community, raise awareness about safety or conservation issues, or help us generally improve our system. We may also share non-personal information with our partners, for example, if they are interested in providing demand-response services or other incentive programs. We take steps to keep this non-personal information from being associated with you and we require our partners to do the same.
Data Retention
Vend is located in the United States. Your personal information may be stored or processed in the United States or globally as required to administer the Sites and Services. We will generally retain your personal information no longer than it is necessary to fulfill the purposes for which it is collected, including for as long as you have an account with us. We may also retain your personal information for the purposes of complying with legal and accounting requirements, any legitimate administrative or reporting requirements, or as long as may permitted by applicable law.
In general, we retain: registration and account information for the life of your account and a reasonable period afterward; vehicle and license plate information (including ALPR information) as described in this Policy and as needed for enforcement or legal holds; transaction records as required for tax and accounting purposes; AI Agent and communications records as needed to support and document our interactions with you; and marketing information until you opt out or become inactive. Actual periods may vary based on legal, accounting, and operational requirements.
For more information about how long your personal information is stored, and for more information about your rights for erasure or portability please contact us at privacy@vendpark.io or by visiting https://vendpark.io/driver-support.
Third-Party Links
‍Our Sites and Services may contain links to third-party websites or services, including those of brands or manufacturers that offer their products on our Sites (“Third-Party Services”). Any access to and use of such Third-Party Service is not governed by this Policy, but instead is governed by the privacy policies of those Third-Party Services. We are not responsible for the information practices of such Third-Party Services.
‍Security of My Personal Information
‍We have implemented commercially reasonable administrative, technical, and physical measures designed to protect your personal information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our efforts, no amount of security measures can guarantee 100% data security. You should not share your account credentials with any third party. Please note that we are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity or for any circumvention of any privacy settings or security measures contained in our Services.
‍What Rights Do I Have Regarding My Personal Information
‍You may contact us at any time to: (a) request access to or a portable copy of your personal information; (b) request to modify or update your personal information; (c) request the removal or deletion of personal information; (d) request a restriction on the processing or opt out of processing of your personal information, including any targeted advertising; (e) object to the processing of your personal information; or (f) exercise other rights with respect to your personal information that you have submitted to us by contacting us at privacy@vendpark.io or by visiting https://vendpark.io/driver-support.
We will use reasonable efforts to accommodate such requests to the extent required by law, provided that (a) we may refuse requests in our discretion if permitted by law; and (b) we may be required to retain personal information to comply with legal obligations, accounting requirements, or for other business purposes.
We may request additional information to verify the identity of the requesting party before responding to a request. Please note that copies of information that you have updated, modified or deleted may remain viewable in cached and archived pages of the Sites for a period of time.
‍
What Choices Do I Have Regarding Use of My Personal Information for Marketing?
‍As noted above, we may send periodic promotional or informational emails to you. You may opt-out of such communications by following the opt-out instructions contained in the e-mail. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving emails about recommendations or other information we think may interest you, we may still send you transaction-related e-mails about your account or any Services you have requested or received from us.
‍Children Under 16
‍Our Sites and Services are not designed for children under 16. We do not knowingly request or collect personal information from any person under the age of 16 years old. If we discover that a child under 16 has provided us with personal information, we will delete such information from our systems. We only collect the personal information of children where a parent or legal guardian has provided consent to use the Services or where the age of majority in the applicable jurisdiction applies.
‍
‍Rights of Certain Types of Users
Individuals Outside of the United States
Vend is located in the United States. Your personal information may be stored or processed in the United States or globally as required to administer the Sites and Services. If you are accessing the Sites or Services from outside the United States, please be aware that your personal information may be transferred to, stored, and processed by us and by those third parties with whom we may share your personal information as set forth above (see Third Parties and Information We Share section above), in the United States and other countries.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal information out of your country of residence. If you wish to be informed about what personal information we hold and want it removed from our systems, please contact us at privacy@vendpark.io or by visiting https://vendpark.io/driver-support.
California Privacy Notice
Except where expressly noted, the subsection below applies only to “personal information” about California residents, as that term is defined in the California Consumer Privacy Act (“CCPA”), and as supplemented in the Privacy Policy as described above. California residents who wish to exercise the rights described here with respect to their personal information may contact us at privacy@Vendpark.io.
Under California Civil Code § 1798.83, California residents who have provided personal information to Vend Park may obtain information regarding our disclosures, if any, of personal information to third parties for third-party direct marketing purposes. Requests must be submitted to the following address: privacy@vendpark.io. Within 30 days of receiving such a request, we will provide a California Privacy Disclosure, which will include a list of certain categories of personal information disclosed during the preceding calendar year to third parties for their direct marketing purposes, along with the names and addresses of the third parties. This request may be made no more than once per calendar year and is free to California residents.
California residents who are registered users may also request and obtain removal of content. You may request such removal by contact us using the contact information above. In your request, please provide a description of the material that you want removed and information reasonably sufficient to permit us to locate the material, and include your name, email address and the subject line “California Removal Request” so that we can process your request.
The categories of personal information we have collected and disclose is described above in Section “What personal information does Vend collect?” above.
Privacy Rights for California Residents
Right to request deletion of the data – Request to delete
You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation or any processing that may be required to protect against illegal activities.
Right to be informed – Request to know
Depending on the circumstances, you have a right to know:
whether we collect and use your personal information;
the categories of personal information that we collected in the last twelve months;
the purposes for which the collected personal information is used;
whether we sell your personal information to third parties;
the categories of personal information that we sold or disclosed for a business purpose;
the categories of third parties to whom the personal information was sold or disclosed for a business purpose; and
the business or commercial purpose for collecting or selling personal information.
In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.
Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights
We will not discriminate against you if you exercise your privacy rights.
Right to Limit Sensitive Personal Information Use
You may request that we limit our use of sensitive information (e.g. information relating to your government ID or geolocation) to specifically permitted purposes.
Right to Opt-Out
You can request that we stop any sharing of your personal information. Upon receiving a request to opt-out, we will act upon the request as soon as feasibly possible.
Verification process
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g., phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.
We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. If, however, we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity, and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.
To exercise these rights, you can contact us by email at privacy@vendpark.io, or by referring to the contact details at the bottom of this Policy. If you have a complaint about how we handle your data, we would like to hear from you.
Other United States Users
For users residing in Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Virginia, Tennessee, Texas, or Utah, and in other such states not explicitly listed, state law grants you rights such as the right to access, correct, delete, opt-out of certain processing, portability, opt-out of sales, and opt-out of certain automated decision making with regard to your personal information under applicable law. You or your legally designated representative may submit a request to exercise your Personal Information rights by contacting us at privacy@Vendpark.io or by visiting us at https://vendpark.io/driver-support.
Contact Us
‍If you have questions about the privacy aspects of our Sites or Services or would like to make a complaint, please contact us at privacy@Vendpark.io or by visiting us at https://vendpark.io/driver-support.

‍