Frequently Asked Questions for Drivers
Don’t see an answer to your question? Please contact our support team at support@vendpark.io or +1 (888) 965-3793
Contact Vend customer support immediately at the kiosk or call 1-888-965-3793.
The system’s cameras captures your vehicle's license plate, and, after entering your number at the kiosk, links the parking session to your cell phone number. Upon subsequent visits, the gate will automatically lift when your plate is recognized and charge the saved card on file.
If you choose not to provide your phone number, enter your choice of a 4-digit numeric code at the kiosk after selecting “PIN Code” upon entry and exit, and pay any applicable parking fees directly at the kiosk using a credit or debit card.
Your cell phone number ensures a seamless parking experience, allowing the system to recognize your license plate and automatically open the gate for future visits. Your phone number will only be used for transactional updates related to your parking sessions.
Upon your first visit, enter your cell phone number at the kiosk to register your vehicle. You will receive a text message to set up your Vend account.
You can pay for your parking session by choosing one of these convenient options:
-Pay at the exit using SmartSign, where on-screen instructions will guide you.
-Access the Vend Park web app at app.vendpark.io, tap the (☰) on the left, and go to the "Payment" section to add your payment method. Once added, the system will automatically detect your license plate at the exit and open the gate.
-Use the link sent via SMS to access the web app at app.vendpark.io and add your payment method.
-If available at your location, scan the QR code and you'll be taken to the app to add your information that way.
Vend accepts all major credit and debit cards. Cash payments are not accepted. You can upload your payment information via app.vendpark.io, pay at the exit kiosk, or scan the parking lot QR code (where available).
Cash payments are not accepted; only credit and debit cards are acceptable forms of payment at this time. You can upload your payment information via app.vendpark.io, pay at the exit kiosk, or scan the parking lot QR code (where available).
Your card information is securely stored for payment convenience. Vend employs robust security measures to protect your data.
You can add a temporary registration or rental vehicle to your profile by visiting app.vendpark.io, tapping the (☰) on the left, and navigating to the "Vehicles" section in the web app. Look for the "Add Vehicle" button and click on it. You'll be prompted to enter the necessary information, including the vehicle's license plate number and state. After providing the required details, save the changes. Your new vehicle will now be added to your profile for convenient access.
When you're done with that vehicle, we recommend deleting it from your account.
You can always contact Vend customer support at support@vendpark.io or 1-888-965-3793 for assistance, should you need further help.
Yes, your data is secure. Vend Park uses encryption, secure servers, and continuous monitoring to protect your information. We store data to manage your account, support reservations, improve our services, and meet legal requirements. We only keep what is necessary to provide you with the best experience. For more details, please review our Terms & Conditions and Privacy Policy.
You can correct or update your vehicle information on your profile by visiting app.vendpark.io, tapping the (☰) on the left, and navigating to the "Vehicles" section in the web app. First, delete the vehicle with the incorrect information. Then, look for the "Add Vehicle" button and click on it. You'll be prompted to enter the necessary information, including the vehicle's license plate number and state. After providing the required details, save the changes. Your vehicle's updated information will now be added to your profile for convenient access.
Additionally, you can always contact Vend customer support at support@vendpark.io or 1-888-965-3793 for assistance.
Yes, accessible parking spaces are available at all locations. A valid handicap tag must be displayed.
Your license plate will be read by license plate reading technology or you can enter your phone number on the digital screen.
In the web app, you can amend your car details.
For individual or business monthly parking, contact Vend at support@vendpark.io or call 1-888-965-3793 If you have an existing monthly parking account and your location is switching to Vend, we'll work with your property managers and company admins to transition your information to our system. If you are looking to sign up for a new monthly parking account or update your monthly account information, and your business already pays for parking at one of our locations, please contact your company administrator.
Our system may not automatically recognize your prepaid reservation at the exit gate. To ensure a seamless exit experience, you'll need to link your SpotHero or ParkWhiz reservation to your parking session within the Vend Park system.
-Access the Vend Park Web App: Visit https://app.vendpark.io
-Once logged in, go to the "Active Parks" section in the app, which shows your current parking sessions.
-Look for the Reserved via 3rd party?· SpotHero, ParkWhiz etc.
-Upload the QR Code: Follow the on-screen instructions to upload the QR code from your SpotHero or ParkWhiz reservation.
-With your reservation now linked, you can exit the parking facility without the need to pay again.
If you need any help, please contact our support team at support@vendpark.io or +1 (888) 965-3793 before exiting.
You can add a new vehicle to your profile by visiting app.vendpark.io, tapping the (☰) on the left and navigating to the "Vehicles" section in the web app. Look for the "Add Vehicle" button and click on it. You'll be prompted to enter the necessary information, including the vehicle's license plate number and state. After providing the required details, save the changes. Your new vehicle will now be added to your profile for convenient access.
You can always contact Vend customer support at support@vendpark.io or 1-888-965-3793 for assistance, should you need further help.
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To view your parking history, go to app.vendpark.io, tap the (☰) on the left and go to the "Past Parks" section. You will find a list of your previous parking sessions. Click on a specific session to access detailed information, including the date, time, and duration of the parking session.
If you need a receipt, there are three convenient methods to access it:
-Via SMS Link: After completing your parking session, you will receive an SMS containing a link to your parking receipt. Click on the link in the SMS to access your receipt via the web app at https://app.vendpark.io.
-Without SMS: If you didn't receive an SMS or need your receipt for another reason, you can access it directly by visiting app.vendpark.io using your web browser.
NOTE: If you entered via PIN, please contact support for receipt assistance at support@vendpark.io or call 1-888-965-3793.
Yes, you can easily correct the registered license plate number for your parking session. Login to your account at https://app.vendpark.io using your credentials, navigate to the "Vehicle Details" section, and edit the license plate number to the correct one. Once updated, the correct license plate will be associated with your parking session.
Update your details via your Vend online profile by visiting app.vendpark.io, tapping the (☰) on the left, and selecting "Edit Profile". You can also contact our customer support team at support@vendpark.io or 1-888-965-3793 for assistance.
If you accidentally started two parking sessions, please contact our support team immediately at support@vendpark.io or +1 (888) 965-3793 to cancel the duplicate parking session.
After starting your parking session, you will receive an SMS with the web app link. Access the web app and log in to your account. Navigate to the "Validation" section, where you will find an option to apply a discount or validation code. Simply scan the QR code provided in your SMS, and the discount or validation will be automatically applied to your current parking session.
If you need any help, please contact our support team at support@vendpark.io or +1 (888) 965-3793 before exiting.
If you encounter difficulties entering, please contact our support team at support@vendpark.io or +1 (888) 965-3793. Our support reps can remotely trigger the gate to open for you.
